Returns and Exchanges

Returns and Exchanges Policy — FAZA SHOP

At FAZA SHOP, we care about product quality and customer satisfaction.

1. Return or Exchange Requests

To request a return or exchange, please contact FAZA SHOP through the contact methods available on our website. Include your order number, the product concerned and the reason for your request.

2. Size Exchanges

For our clothing products, you may request a size exchange if the size received does not fit. The request will be reviewed based on the availability of the requested size and the practical arrangements for the exchange.

Where possible, please keep the item in its original condition and contact us before returning it.

3. Defective or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact us, describe the issue and, if possible, provide photos.

FAZA SHOP will review your request and take appropriate steps to resolve the issue according to the circumstances, applicable rules and the consumer’s legal rights. Depending on the case, an appropriate solution may include a replacement or a refund.

4. Return and Exchange Costs

For defective products or products that do not match the order, FAZA SHOP will handle the procedures and costs for which it is responsible under the applicable rules.

For a size exchange requested by the customer, the procedure and any delivery costs will be communicated before the exchange is confirmed.

5. Consumer Rights

This policy does not restrict any rights granted to consumers under Tunisian law, including applicable rights relating to withdrawal, non-conforming products, refunds and compensation for any resulting harm.

All requests will be reviewed seriously and transparently in accordance with applicable legal requirements.

6. Contact

For any questions or requests, please contact FAZA SHOP using the contact details and methods displayed on our website.

Thank you for choosing FAZA SHOP.